Education & Experience:
• High school diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements:
• Flexible and long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and or more than 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to climb and descend stairways and run.
• Ability to physically deter individuals who pose a threat to employees and/or guests.

Essential
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Use proper two-way radio etiquette at all times.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality concerning guest and employee incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Check the ID of visitors/employees as necessary.
• Access secured areas for authorized personnel.
• Maintain an awareness of legal limitations of position (local, state, and/or federal ordinances).
• Assist guests to their rooms or assist guests with entry into their rooms according to hotel standards.
• Assist during medical emergencies.
• Respond to emergencies, including medical, security, guest complaints, etc.
• Investigate assault complaints.
• Assist outside agencies, as necessary, to maintain effective liaison.
• Respond to altercations and investigate.
• Have knowledge of hotel and guestroom locking systems.
• Monitor TV cameras, if applicable.
• Administer First Aid/CPR as necessary. • Challenge suspicious persons.
• Check safety hazards.
• Administer Heimlich Maneuver to choking victims.
• Complete Incident/Accident reports clearly and concisely.
• Monitor employees as they enter and exit the building.
• Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
• Document all deliveries.
• Patrol areas to ensure that areas are secure and free of unauthorized persons and disturbances

.• Provide escorts to persons carrying money or other requests.
• Issue and inventory pagers, radio equipment, and keys daily, if applicable.

Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or a related field preferred

Physical Requirements:
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.

Essential:
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Use proper two-way radio etiquette when communicating with other employees.
• Practice safe work habits to ensure the safety to guests, fellow employees, and self.
• Handle items for “Lost and Found” according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist if needed.
• Deliver any clean linen to assigned sections, if necessary.
• Pick up the Room Attendant’s dirty linen or trash as needed.
• Before leaving, collect all trash from the service landings and take it to/dispose of in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Keep hallways, public areas, and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain the stairwells to hotel standards.
• Keep the ash urn clean and filled with sand.

Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver’s license for the applicable state (property specific).

Physical Requirements:
• Flexible and long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.

Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Experience in a related position preferred.

Physical Requirements:
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Understand the operation of washing machines and dryers.
• Load and unload washes according to standards.
• Wash and dry all dirty linens, towels, rags, etc.
• Sort all hotel linen according to type, color, size, etc.
• Pre-treat all stained linen before washing.
• Clean dryer filter daily and maintain all equipment as trained.
• Operate iron as per standard and ensure that it is shut off at the end of the day.
• Sweep and mop laundry floors, storing all linens off the floor.
• Fold towels and linens.

Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Experience in a related position preferred.

Physical Requirements:
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Understand the operation of washing machines and dryers.
• Load and unload washes according to standards.
• Wash and dry all dirty linens, towels, rags, etc.
• Sort all hotel linen according to type, color, size, etc.
• Pre-treat all stained linen before washing.
• Clean dryer filter daily and maintain all equipment as trained.
• Operate iron as per standard and ensure that it is shut off at the end of the day.
• Sweep and mop laundry floors, storing all linens off the floor.
• Fold towels and linens.

Education & Experience:
• High School diploma or equivalent required and/or experience in a hotel or a related field required.
• At least one year of progressive experience in a hotel or related field is required.
• College coursework in related field is helpful.

Physical Requirements:
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Essential (partial list):

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and a nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times, be attentive, helpful, and courteous to all guests, managers, and fellow employees.
• Answer telephones and return calls.
• Transcribe, type, and distribute Sales Meeting minutes.
• Input data into the Group Rooms Control (GRC) database.
• Open and distribute mail.
• Distribute leads and maintain lead log.
• Control POs and check requests.
• Control certificates/donations.
• Complete all “Month End” reports for the Director of Sales and send them to Corporate according to the established timeframe.
• File all pertinent correspondence promptly.
• Type all correspondence about Sales/Catering, such as proposals, contracts, Banquet Event Orders (BEO), banquet checks and Daily Event Sheets, etc.

Education & Experience:
• At least 6 years of progressive hotel sales experience in a specific market; or a 4-year college and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.
• Must be proficient in Windows, company-approved spreadsheets, and word processing.
• Must know F&B preparation techniques, health department rules and regulations, liquor laws and regulations

Essential (partial list):

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Supervise all F&B personnel.
• Respond to guest complaints promptly.
• Prepare the F&B budget and monitor department performance concerning the same. Perform any necessary follow-up, including forecasting.
• Monitor industry trends, and take appropriate action to maintain competitive and profitable operations.
• Work with other Executive Committee members and keep them informed of F&B issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Coordinate and monitor all phases of Loss Prevention in the F&B department.
• Prepare and submit required reports promptly.
• Organize and conduct department meetings regularly.
• Monitor quality of service and product.
• Coordinate in menu planning and preparation.
• Ensure timely purchase of F&B items, within budget allocation.
• Oversee the operation of the employee cafeteria.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.

Education & Experience:
• High school diploma or equivalent and/or experience in a related field preferred.
• Must be of legal age to serve alcoholic beverages, according to local state laws.

Physical Requirements:
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Previous bartending experience helpful

Essential:
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Process guests’ checks, collect cash, and process credit cards and room charges according to the standards.
• Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.
• Prepare beverages and cocktails according to the standards, for mixing, portion control, and presentation.
• Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Ensure the lounge areas are kept clean and tidy.
• Be familiar with the computer system.
• Carry out cashiering functions by closing checks and servicing the guest

Education & Experience:
• High School diploma or equivalent required.
• Two to three years of progressive experience in a hotel or related field preferred.
• College coursework in a related field is helpful.
• Previous supervisory responsibility preferred

Physical Requirements:
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift

Essential:
• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Ensure employees are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inspect the Room Attendant’s work performance within the assigned section daily to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are cleaned and restocked.
• Ensure records of daily assignments are completed, signed off, and returned to the Housekeeping Office on time.
• Maintain key control.
• Handle items for “Lost and Found” according to the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Oversee the daily assignment of duties ensuring Room Attendants and House Attendants carry a work assignment.

Education & Experience:
• High school diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements:
• Flexible and long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food and beverages

Essential:
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S. system.
• Perform cashiering functions by closing checks and preparing end-of-shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that all tables and

Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or a related field prepared.

Physical Requirements:
• Ability to withstand temperature variations both hot and cold.
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.

Essential:
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Have a thorough knowledge of menus and the preparation required, according to hotel standards.
• Maintain cleanliness and organization of all storage areas.
• Complete necessary food and station preparation before the opening of the restaurant to ensure that guests are served promptly and efficiently during the Restaurant and Room Service operating hours.
• Prepare and display buffet food items according to the hotel standards.
• Proficiency in the following cooking techniques: charbroiling, poaching, deep-frying, sauté, braising, roasting, and par-cooking.
• Recognize quality standards in fresh vegetables, fish, dairy, and meat products.
• Knowledge of herbs and spices and proper use of each.
• Maintain a clean and sanitary environment with knowledge of proper handling, storage, and sanitation.
• Prepare food for Banquets, as required, following specifications on Banquet Event Orders.
• Prepare and service food for the Employee Cafeteria as specified by the Chef or Kitchen Supervisor.
• Prepare all food following hotel standard recipes. Preparation of specials will be under the direction of the Chef or Kitchen Supervisor.
• Breakdown buffets and kitchen line, storing food and equipment properly at the end of each meal period.
• Work banquet food station as scheduled by the Chef or Kitchen Supervisor.
• Know the location and operation of all fire extinguishing equipment.
• Practice safe work habits at all times to avoid possible injury to self or other employees.
• Use Production Charts as specified by the hotel’s standards.
• Be able to support any position in the Kitchen that needs help.

Education & Experience:
• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

Essential (partial list):

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Perform guest services functions as required (i.e., check guests in and out, take reservations, enter wake-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Reports, Discount programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions to meet deadlines.
• Ensure the accuracy of all numbers reported including statistics.
• Input and update financial information into the corporate communications network.
• Perform daily, weekly, monthly, and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or
procedures.

Education & Experience:
• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

Essential (partial list):

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Perform guest services functions as required (i.e., check guests in and out, take reservations, enter wake-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Reports, Discount programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions to meet deadlines.
• Ensure the accuracy of all numbers reported including statistics.
• Input and update financial information into the corporate communications network.
• Perform daily, weekly, monthly, and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or
procedures.

Education & Experience:
• College coursework in related fields is helpful.
• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.
• Computer experience preferred.

Essential:
• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel.
• Greet and welcome all guests approaching the Front Desk by Expotel Hospitality Service standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquiries about hotel services, facilities, and hours of operation promptly.
• Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Review the Front Office log and Trace Files daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed-out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Know emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.

Education & Experience:
• College coursework in related fields is helpful.
• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.
• Computer experience preferred.

Essential:
• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel.
• Greet and welcome all guests approaching the Front Desk by Expotel Hospitality Service standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquiries about hotel services, facilities, and hours of operation promptly.
• Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Review the Front Office log and Trace Files daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed-out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Know emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.

Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements:
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.

Essential (partial list):

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas, and closets clean, neat, and vacuumed (if applicable).
• Restock the housekeeping cleaning cart for the next day’s use.
• Replenish chemical bottles.
• Clean the room with the door closed according to standards unless requested to do otherwise by the guest.
• Report all missing items from the room (i.e., irons/boards, hair dryers, etc.) to the Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards

Education & Experience:
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• High school diploma preferred.
• Basic experience in maintenance trades, including electrical, plumbing, mechanical, and carpentry.

Physical Requirements:
• Flexible and long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Specific Job Knowledge, Skill, and Ability:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using
some other combination of skill and abilities.
• Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical, and carpentry.
• Basic mechanical aptitude for operation of hotel equipment.
• Skill in the use of related tools (including both hand and electrical tools).
• Basic communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments, and perform accurate, simple arithmetic functions.

Essential (partial list)
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Make repairs to the hotel air-conditioning system: change filters, clean coils, replace motors.
• Perform preventive maintenance on all equipment (I.e. boilers, chillers, HVAC-Heating Ventilation and Air-conditioning, electrical, etc.
• Take required readings on equipment.
• Test the cooling tower and record readings.
• Replace and program televisions as needed.
• Replace light switches, receptacles, light bulbs, and fixtures.
• Perform furniture repair.
• Replace and repair pumps.
• Perform plumbing repairs (i.e., clogged drains, copper pipe, change washers, change handles, drain fittings, etc.).
• Understand and be able to read blueprints and wiring diagrams.
• Trace and repair all types of water lines.
• Troubleshoot and repair kitchen equipment

Education & Experience:
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• High school diploma preferred.
• Basic experience in maintenance trades, including electrical, plumbing, mechanical, and carpentry.

Physical Requirements:
• Flexible and long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Specific Job Knowledge, Skill, and Ability:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using
some other combination of skill and abilities.
• Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical, and carpentry.
• Basic mechanical aptitude for operation of hotel equipment.
• Skill in the use of related tools (including both hand and electrical tools).
• Basic communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments, and perform accurate, simple arithmetic functions.

Essential (partial list)
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Make repairs to the hotel air-conditioning system: change filters, clean coils, replace motors.
• Perform preventive maintenance on all equipment (I.e. boilers, chillers, HVAC-Heating Ventilation and Air-conditioning, electrical, etc.
• Take required readings on equipment.
• Test the cooling tower and record readings.
• Replace and program televisions as needed.
• Replace light switches, receptacles, light bulbs, and fixtures.
• Perform furniture repair.
• Replace and repair pumps.
• Perform plumbing repairs (i.e., clogged drains, copper pipe, change washers, change handles, drain fittings, etc.).
• Understand and be able to read blueprints and wiring diagrams.
• Trace and repair all types of water lines.
• Troubleshoot and repair kitchen equipment

Education & Experience:
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• High school diploma preferred.
• Basic experience in maintenance trades, including electrical, plumbing, mechanical, and carpentry.

Physical Requirements:
• Flexible and long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Specific Job Knowledge, Skill, and Ability:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using
some other combination of skill and abilities.
• Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical, and carpentry.
• Basic mechanical aptitude for operation of hotel equipment.
• Skill in the use of related tools (including both hand and electrical tools).
• Basic communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments, and perform accurate, simple arithmetic functions.

Essential (partial list)
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Make repairs to the hotel air-conditioning system: change filters, clean coils, replace motors.
• Perform preventive maintenance on all equipment (I.e. boilers, chillers, HVAC-Heating Ventilation and Air-conditioning, electrical, etc.
• Take required readings on equipment.
• Test the cooling tower and record readings.
• Replace and program televisions as needed.
• Replace light switches, receptacles, light bulbs, and fixtures.
• Perform furniture repair.
• Replace and repair pumps.
• Perform plumbing repairs (i.e., clogged drains, copper pipe, change washers, change handles, drain fittings, etc.).
• Understand and be able to read blueprints and wiring diagrams.
• Trace and repair all types of water lines.
• Troubleshoot and repair kitchen equipment

The Chief Engineer position is responsible for the following: maintaining the entire hotel facility, including the physical hotel structure, all mechanical, electrical, HVAC systems, and related equipment, in accordance with energy conservation and preventive maintenance programs. Ensure the upkeep of the guest areas to maintain an attractive hotel. Manage all rehabilitation, expansion, and special projects.

Education:
• Graduation from high school and from an apprenticeship and/or advanced training program for operating engineers, recognized by the industry and trade, or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities to perform the job.

Experience:
• Five years experience as a journey mechanic or engineer with a class-A hotel company or related industry.
• Two years experience as a head or assistant chief engineer in the same or similar environment.

Licenses and Certificates:
• Any licenses or permits that may be required by law or company regulations, such as an electrician’s license.
• Must be EPA-certified in the safe use and handling of refrigerants used at the property.

Physical Requirements:
• Flexible and long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Specific Job Knowledge, Skill, and Ability:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
•Excellent knowledge of electrical systems, components and devices, HVAC systems, boilers, mechanical systems; and the maintenance and repair of all.
•Excellent knowledge of public construction and building systems, all related permits and licensing, and new and existing codes pertaining to public building and fire safety.
• Skill in the use of computers and software programs associated with engineering.
• Skilled in the proper and safe use of all tools, equipment, materials, chemicals, and products relating to the department.
• Excellent English, verbal, written, and interpersonal communication skills.
• Ability to remain informed on state-of-the-art developments affecting the safe and effective operation of the building facility.
• Ability to analyze all associated systems as to their design, intent, and effective performance.
• Ability to positively communicate and instruct team members, offering assistance in areas where they lack knowledge, skills, or experience.
• Able to rephrase or ‘translate’ fairly technical information into terms in a layperson can easily understand.

Essential (partial list):
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Assist in developing and implementing plans to maintain property, equipment, grounds, and other assets, in a safe and acceptable state of repair.
• Ensure that the hotel is in compliance with all local, state, and federal laws.
• Ensure that all emergency and life safety equipment and systems are inspected, tested, and certified per hotel standards or authority having justification.
• Supervise the engineers and ensure they are properly trained in the customer service program, standard operating procedures, and loss prevention standards.
• Actively participate in energy conservation programs per Expotel Hospitality Service standards.
• Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner.
• Ensure compliance with the Americans with Disabilities Act (ADA).
• Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards.
• Assist in developing and controlling wage/salary, other expenses, and energy budgets per Expotel Hospitality Service financial standards.
• Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings.
• Assist as necessary with special projects and renovations.
• Repair and program hotel electronic lock system